Customer Satisfaction is our 100% priority
100% customer satisfaction is our primary objective.
With confidence, we offer a 100% satisfaction guarantee or your money back, no questions asked. Our guarantee applies to quality and condition of our products. We guarantee as well that all our Cuban Cigars are 100% authentic Habanos Cuban Cigars.
After you place an order, we hand select the Cuban Cigars from our temperature/humidity regulated humidors. We package the Cuban Cigars in a hermetically sealed packaging in order to preserve freshness further the bag is placed in a sturdy shipping box so that the Cuban Cigars are not damaged during the shipment.
If you are not completely satisfied with our products, you may return your purchase in its original packaging for an immediate and full refund or exchange. Please email us if you have any further questions regarding shipping, authenticity and or returns.
All our Cuban Cigars are shipped by Air Hong Kong post with delivery that takes approximately 7-12 business days. As part of our 100% customer satisfaction guarantee, we guarantee that every order that is shipped will deliver to your destination. If for any reason, shipment is lost, or for some unexpected reason does not get delivered to your address, we will re-ship the same exact order at no cost to you.
Free Shipping Worldwide
We offer free shipping to all of our customers worldwide for orders of 100 USD or more. For smaller orders anything under 50 USD we simply charge a flat fee of $20.
We will offer you tracking number of your shipment usually within 24 hours of order. If tracking indicates that your package was delivered, we will not be responsible if it goes missing.
We guarantee receipt of your Cuban Cigars and other products in perfect condition – please refer to our Guarantee. Please be aware that your delivery may also be subject to local customs charges over which we have no control and which must be borne by you. If you have any questions about your local delivery requirements please contact us. Though for a piece of mind for our customers, 99% of our orders are delivered with no problems what so ever.
If your order is a gift for someone else you may have a special message written on our stationery card, at no extra charge. Please include your message in the ‘comment box’ at time of ordering. You may also provide us with special shipping instructions in the same ‘comment box’.