Are you Cuban Cigars Authentic?

Yes all cigars are 100% Authentic Cuban Cigars. Aquired through direct verified and licenced distributors in Cuba.

Are you Cuban Cigars fresh and well stored?

Yes we keep all cigars in high quality Humidors ready and fresh to ship.

Will the Cuban Cigars be fresh when I get them through the mail?

Yes, All the cigars are shipped inside boxes that contain high quality bags with humidor packs that keeps cigars fresh for 2-3 months.

Where are the Cuban Cigars shipped from?

Home Of Cuban Cigars is a Hong Kong registered company and all cigars are shipped from our distribution warehouse.

What are shipping charges for your cigars?

We keep it simple for our customer. We offer free shipping for any orders over $100 and $20 dollar flat rate shipping for all orders under $100

How fast do you ship the order once its purchased from the site.

We strive to ship all our orders with in 24 hours. If there is ever a delay we will notify you immediately.

Will shipments have a tracking number?

Yes, orders that are shipped will have tracking. We will email you the tracking as soon as order is shipped.

How long will it take for me to recieve the Cuban Cigar once I purchase them from the site?

Being that we are located in one of the most efficient shipping ports of the world. All cigars shipped will arrive 7-15 days of shipment.

What if I don't recieve the order with in 15 days?

When shipping world wide, we assume that once in a while there will be some delays. That is just natural. But if you do not get your full order with in 25 days. We will ship you out a brand new order right away.

What if the Cuban Cigars are damaged when they arrive?

We package our Cuban Cigars very carefully. There should only be very rare instances that the Cuban Cigars will arrive damaged. If that does happen, kindly send us an email and a photo and we will send you a new order immediately.

What if I have any issues or conerns with the order?

We at HomeOfCubanCigars.com strive for customer satisfaction . Its our main priority. If you have a valid complaint. kindly contact us and we will try and resolve any issue.

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